Best At Travel | Intranet CRM

The Brief

I was tasked with re-designing Best At Travel's entire intranet system, including; hotel and resort management, sales and marketing management and the hotel and travel booking system used by their sales staff.

Exploration

I conducted workshops, interviews and observations; requirements were gathered, documented and verified. I then began the process of wireframing and content mapping.

Through a continuous engagement with the users and business, ideas were tested and quantified, and the results reiterated into the wireframes and prototypes.

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Design

Prototypes were developed from low fidelity, progressively to high fidelity, html-based interfaces and finalised with icon design, colour and style guides.

User Interface design elements and style guides were created for the business and development team.

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Outcome

The new interface was well received by the users and business, who found it to be more intuitive and facilitated an easier management of customers, bookings and resort management.